Returns & Refund Policy

hdlfeel.com is owned and operated by FAAN AL KHUBRA GENERAL TRADING L.L.C, a company registered in Dubai, United Arab Emirates.

At HDL, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our returns and refund policy below.

Return Eligibility

• Products can be returned within 7 days of delivery.

• Items must be unused, in original condition, and in original packaging with all accessories included.

• Proof of purchase (order confirmation or invoice) is required for all returns.

Non-Returnable Items

• Products showing signs of use, physical damage, or misuse

• Items returned without original packaging or missing accessories

• Products damaged due to improper handling or installation

Return Process

• To initiate a return, please contact our support team before sending the product back.

• Once your return request is approved, return instructions will be shared.

• Customers are responsible for securely packaging the product to avoid damage during return shipping.

Refund Policy

• After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days.

• Refunds will be issued using the original payment method.

• Shipping charges, if any, are non-refundable (UAE shipping is free).

Damaged or Defective Products

• If you receive a damaged or defective product, please notify us within 48 hours of delivery.

• Clear photos or videos may be requested for verification.

• Once confirmed, we will arrange a replacement or refund at no additional cost.

Exchanges

• Exchanges are subject to product availability.

• If the requested replacement is unavailable, a refund will be issued.

Cancellations

• Orders can be cancelled before shipment for a full refund.

• Once the order has been shipped, it will be treated as a return.

Contact Us

For return or refund requests, please contact us at:
📧 support@hdlfeel.com