Shipping Policy

hdlfeel.com is owned and operated by FAAN AL KHUBRA GENERAL TRADING L.L.C, a company registered in Dubai, United Arab Emirates.

At HDL, we aim to deliver your orders quickly, safely, and reliably. Please review our shipping policy below for details on order processing and delivery.

Shipping Coverage

  • We currently ship within the United Arab Emirates only.

  • Shipping is free on all orders within the UAE. No minimum purchase is required.

Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • Standard delivery within the UAE typically takes 4–6 business days, depending on your location.

  • Delivery times may vary during peak seasons or due to unforeseen circumstances.

Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS, where available.

  • Customers can use the tracking information to monitor delivery status.

Delivery Partners

  • HDL works with trusted local courier partners to ensure safe and timely delivery of all orders.

Incorrect Address or Delivery Issues

  • Please ensure that your shipping address and contact details are accurate at checkout.

  • HDL is not responsible for delivery delays caused by incorrect or incomplete address information.

Damaged or Missing Items

  • If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

  • We will assist you in resolving the issue as quickly as possible.

Contact Us

For any shipping-related questions, please reach out to us at:
📧 support@hdlfeel.com